Partner: mLogica LLC
Customer: Live Nation
Customer Industry Segment: Entertainment
Public Reference: Yes
Live Nation is the largest live entertainment company in the world, connecting over 570 million fans across concerts and ticketing platforms in approximately 44 countries.
Other operations include:
The Company decided to standardize not only the dev/ops but also all of their mission critical databases and migrate everything to AWS, including their Oracle workloads. Initially, EBS performance suffered. They engaged mLogica to analyze the issues impacting Oracle/E-Business Suite performance on RDS and help pinpoint the problems and root causes of the application slowdown.
By doing an initial high-level analysis, the mLogica team identified concurrency issues seemed as the cause of the problems, and recommended that health checks be performed at two places for the concurrency issues – the database configuration and the EBS application itself, including bugs. The latter seemed to be the most likely source.
Consequently, the team carried out an extensive and in-depth diagnosis on the database and the application environment, including reviews of:
The mLogica team, working closely with the Company’s IT team, produced a number of best practices recommendations, with the key being:
The Company benefited from mLogica’s experienced Oracle and AWS Architects who have extensive database optimization experience. They reviewed both the database and the applications to identify the root causes of the performance issues, provided key recommendations to resolve the issues. mLogica also put into place some established best practices and guidelines for the Company to review on a regular basis. They underscored the importance of applying various latest patchsets recommended as necessary, redistributed server loads for higher availability, and optimized the Company resource allocation.
The Senior Vice President of Global IT at the Company said: “The optimization health checks that mLogica conducted with our Company, was very helpful and is a great story to tell as part of our overall AWS migration successes.”
The Company’s operations team got a repeatable set of steps that they could use to keep their environment optimized going forward. With a better understanding of their system and its parameters, they are now working towards fully implementing the recommendations.
With mLogica, they feel they have a trusted partner to provide them the necessary support when they need it.