TRAK*M Managed Services Platform

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TRAK*M provides the critical IT monitoring and management you need to ensure system stability and reliability


24/7 support identifies potential problems so you avoid costly outages


Expert strategic evaluation and tactical planning enables seamless, cost-saving cloud upgrades


Run, maintain and support databases and applications from the cloud while saving on staffing costs

Your data is a hidden treasure - TRAK*M gives you the map!

mLogica’s TRAK*M is a comprehensive database monitoring and management suite that helps you unlock the value of your enterprise data by transforming how you optimize your IT infrastructure. By providing a common, flexible architecture across all your on-premise, distributed and cloud platforms, TRAK*M ensures peak database and application performance with minimal downtime.

With today’s complex IT environments and data availability demands, insufficient performance monitoring can lead to catastrophic system outages. TRAK*M leverages enhanced machine learning and artificial intelligence to automate detection of adverse events, alerting you and even resolving such events before they devastate your business.

TRAK*M Managed Services Platform and our expert teams drive efficiency, security and technology optimization in industries including financial services and banking, logistics, global marketing and hospitality, offering automated management and monitoring as well as expert consultants for cloud optimization, business-critical technologies and more.

Ideal even for the most complex, mission-critical enterprises, TRAK*M reduces downtime for all major databases and operating systems through real-time analysis of IT infrastructure activities and proactive alignment of resources to your current needs. No matter how complex your IT infrastructure and how much value you’re looking to extract, mLogica is your trusted partner for driving enterprise profitability through IT modernization.

Ensure System Stability, Security and Availability with TRAK*M Managed Services Platform

Welcome to the future of IT management—where stability, reliability and efficiency converge to seamlessly support your critical systems. Custom-tailored to meet the needs of your organization, TRAK*M Managed Services Platform is a comprehensive solution for expert, worry-free system management, including:


Experienced consultants review your database’s current environment, issues, processes, communications, escalation, SLAs and much more

Technical Operational Manual (TOM)

Defines your supported environment inventory, routine and ad hoc activities and incident processes

Automated Hardening

Architect-led, automated methodology to proactively tune and monitor supported environments, substantially reducing time- and money-wasting trouble ticket rates


Expert daily proactive management and support of your data environment


Clear, timely feedback on any modifications in the support program

24/7 Supervision and Proactive Problem-Solving

System downtime costs you thousands every minute. Why wait for issues to appear when you can proactively prevent them? TRAK*M’s round-the-clock support monitors your entire digital landscape, identifying and mitigating potential issues before they can disrupt operations and slashing the risk of costly outages.

Cloud Mastery for Cost-Effective Upgrades

Step into the era of strategic cloud migration without the high costs and long timelines of manual conversion. Our managed services platform not only guides organizations through strategic evaluation and tactical planning but also enables seamless cloud upgrades that save you money while driving agility, scalability and long-term profitability.

Database and Application Synergy on the Cloud

Support, maintain and operate your databases and applications from the cloud while eliminating high infrastructure and licensing costs. TRAK*M support extends across virtually all cloud platforms, databases, operating systems and applications, ensuring full compatibility and flexibility:

Supported Cloud Platforms
  • Amazon Web Services
  • Google Cloud Platform
  • Microsoft Azure
  • Oracle Cloud Infrastructure
Platforms and Operating Systems
  • Mainframe
  • Windows
  • UNIX
  • Linux


Downstream: J.D. Edwards, SAP, PeopleSoft, Oracle E-Business Suite, FIS, BI tools, custom applications

Upstream: Informatica, Talend, IBM DataStage and QualityStage, ETL Tools, scripts and macros, custom applications

Databases: Oracle DB, MySQL, Azure SQL, SQL Server, Cosmos DB, IBM Db2, GCP Cloud SQL, BigQuery, Bigtable, SAP HANA, Sybase, Informix, PostgreSQL, MariaDB, AWS RDS, Aurora, Hadoop

Proven Success with Global Giants

TRAK*M Managed Services Platform has proven successful over multiple fully customized engagements, including this case study of a Texas-based global investment company that need to provide expert, on-demand DBA support for their vast Oracle database environment. Leveraging TRAK*M, mLogica conducted a deep-dive assessment and deployed AI-driven automation to proactively address and resolve database issues. The benefits were immediate: operational efficiencies soared and the risks associated with system failure were effectively eliminated.

The Benefits at a Glance

Efficient Issue Resolution: mLogica's dedicated Oracle DBA support team addressed and resolved problems efficiently, keeping all company systems running smoothly.

Operational Excellence: Recurring issues vanished and timely solutions were put in place, enabling day-to-day operations to flow unhindered.

Business Risk Reduction: With system disruptions dramatically cut, the company significantly mitigated its exposure to business, compliance, and reputational risk.

TRAK*M Managed Services Platform: Ensuring IT Excellence

In the world of information technology, simply being reactive is no longer acceptable. mLogica’s TRAK*M Managed Services Platform is not just an offering, it’s a promise of technological evolution, a guardian of system stability and an architect of your organization's future-proof IT infrastructure. Take the next step towards operational excellence with TRAK*M.

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TRAK*M for Modernization

mLogica’s TRAK*M for Modernization plays a crucial role in our STAR*M Distributed Workload Modernization and LIBER*M Mainframe Modernization Suite solutions.

TRAK*M for Analytics

TRAK*M for Analytics offers key enhancements for our CAP*M Complex Event Analytics Platform big data solution.

All mLogica TRAK*M modules offer continuous monitoring and support while providing:

  • Risk mitigation
  • Cost efficiencies
  • Scalability
  • Performance optimization
  • Data security
  • Compliance support
  • Integration with cloud and analytics platforms

TRAK*M for Modernization

TRAK*M for Modernization supports source distributed and mainframe environments prior to modernization, as well as comprehensive post-migration database support either on-premise or in the cloud. TRAK*M for Modernization resources understand the complexities involved in migrating data to a new platform and are experts in schema conversion, data transfer and application reconfiguration.

Protecting Data and Driving Performance

TRAK*M for Modernization supports robust data security measures throughout migration, ensuring sensitive business information is fully encrypted during transit and at rest and mitigating the risk of data breaches and unauthorized access.

TRAK*M for Modernization also ensures the target database platform is properly configured to handle migrated workloads, for a seamless transition and optimal performance and scalability.

TRAK*M for Analytics

TRAK*M for Analytics is configured to support mLogica’s CAP*M Complex Event Analytics Platform infrastructure and the petabyte-scale information of big data analytics. TRAK*M for Analytics dynamically scales resources up or down based on demand, ensuring platform infrastructure can always accommodate growing datasets and analytics workloads while remaining cost-efficient.

Featuring encryption, access controls and auditing to secure data privacy and integrity throughout the analytics process, TRAK*M for Analytics also supports robust governance to ensure compliance with all regulatory requirements.

TRAK*M’s comprehensive monitoring proactively protects all your business functions:

  • Quickly detects and automatically resolves blocked processes and high-load situations before they create costly slowdowns and outages
  • Optimizes performance using timed event profiles, process-level statistics, runtime query plans and on-the-fly usage analyses
  • Enhances visibility into data storage trends, workloads and other key functions of your database
  • Finds long-running SQL and hot objects in real-time or in the recent past to accelerate response times
  • Sends critical out-of-space alerts on database and segments conditions

mLogica’s managed services approach puts data experts on your team

  • Assessment Experienced consultants review your database’s current environment, issues, processes, communications, escalation, SLAs and much more
  • Technical Operational Manual (TOM) Defines your supported environment inventory, routine and ad hoc activities and incident processes
  • Automated Hardening Architect-led, automated methodology to proactively tune and monitor supported environments—substantially reducing rates of time- and money-wasting trouble tickets
  • Operations Expert operational support provides daily proactive management of your data environment
  • Feedback Feedback on any modifications in the support program

Supported Cloud, Databases and Operating Systems

  • Amazon Web Services
  • Google Cloud Platform
  • Oracle Cloud Infrastructure
  • Microsoft Azure
Platforms and Operating Systems
  • Mainframe
  • Windows
  • UNIX
  • Linux
Downstream Applications
  • JD Edwards
  • SAP
  • PeopleSoft
  • Oracle E-Business Suite
  • Fidelity Information Systems (FIS)
  • BI Tools
  • Custom Applications
Upstream Applications
  • Informatica
  • Talend
  • Extract, Transform, Load (ETL) Tools
  • Scripts & Macros
  • Custom Applications
  • IBM DataStage & Data Quality
  • Oracle DB, MySQL
  • Azure SQL, SQL Server, Cosmos DB
  • IBM Db2 (LUW, AS/400, Z)
  • GCP Cloud SQL, BigQuery, & Bigtable
  • SAP HANA, Sybase ASE, Sybase Replication Server, Sybase ASA, Sybase IQ
  • Informix
  • PostgreSQL
  • MariaDB
  • AWS RDS, Aurora
  • Apache Hadoop